RE: Knowledge Base Software Tools

Subject: RE: Knowledge Base Software Tools
From: "Stuart Burnfield" <slb -at- westnet -dot- com -dot- au>
To: "Techwr-l" <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 26 Nov 2015 09:20:37 +0800

Susan, you could look at Confluence. Confluence originated as a tool
for creating an internal wiki. The vendor also sells a bug-tacking
tool called Jira. We use both.

Here are a few links to give you a feel for what's possible:

Atlassian Answers [1]
This is a forum in which customers can post questions and comment on
or answer other questions. They can vote on issues and 'watch'
(follow) questions of interest.

Confluence Documentation Home [2]
Developing Technical Documentation on Confluence Wiki [3]

You can develop a set of pages on the internal company wiki and, when
you're ready, publish it so that it's visible to external users.
Confluence has pretty flexible permissions. I'm sure you can do stuff
like allowing customers to comment on published pages and other
people's comments but not edit the page itself I'm not sure how
moderation would work but it's likely there's a plug-in that enables
it if it's not in the base product.

--- Stuart


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