TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
I saw a Salesforce example of Performance Support. It was OK but didn't talk about delivery, how support was organized. I've been reading about it and keep going back to how is it better than page-level context sensitive help.
-----Original Message-----
From: techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+x2bvshew=southernco -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Robert Lauriston
Sent: Tuesday, December 15, 2015 1:24 PM
To: TECHWR-L Writing
Subject: Re: Content Delivery
UX is an umbrella cateogry that includes user interface design and
documentation.
I think some implementations of Zendesk and Salesforce might be what
the EPSS talk was looking toward.
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com
Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | http://techwhirl.com
