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Subject:Re: Software Training: Video only -v- Blended From:"Meryl R. Cohen" <merylster -at- gmail -dot- com> To:"TechWR-L (techwr-l -at- lists -dot- techwr-l -dot- com)" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Sun, 20 Mar 2016 11:48:35 -0400
As someone who does not learn by video at all, obviously I think that video
only is not the way to go. Also, even for those who learn from video some
quicker way to go back and reference some particular bits seems crucial.
Meryl
On Thu, Mar 17, 2016 at 10:52 AM, Stuckey, Ginger <X2BVSHEW -at- southernco -dot- com>
wrote:
> Hi all,
>
> I'm back with another question. My company is switching some engineering
> software so they can get better metrics and make 3D and 2D models more
> intelligent. It is a major philosophy shift. Key team members from each
> engineering discipline are going through different types of training. Out
> of that, we need to train the rest of the employees.
>
> The person who is supposed to oversee training thinks video only is the
> way to go. You can find all kinds of documentation to support that but not
> much specific to software training (so far).
>
> My position, as an experienced writer, is that you need a blended
> approach. Video is fine but have some written documentation to go along
> with it so that users have something to refer to later if they don't want
> to find or watch a video. Documentation can be in any format so don't get
> hung up on that. I also think videos should be no longer than 5 to 7
> minutes not 15 or longer. Users also need someone available to ask
> questions and that should be part of the mix.
>
> Based on your experience in the real world, what works for software
> training.
>
> Ginger Stuckey
> Technical Publications - Design
>
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