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In RH help there is a topic named "Author and developer roles in creating context-sensitive Help." Have you and the developers done what is listed there? Either you or the developers are responsible for the map file and have to communicate the IDs to the other party.
Does your map file match the previous one? If not, the calls are wrong. Have you given your new map file to the developers to have them revise the calls? If not, the link from screen to topic is lost.
Or they have another way of making the calls. Our map file, for example, is a text file that matches internal software screen names to HTML file names in RH output. Either the author or the developers can easily modify this file. Your software might have a similar, non-conventional map file.
HTH. tims
-----Original Message-----
From: techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com [mailto:techwr-l-bounces+timothy -dot- slager=dematic -dot- com -at- lists -dot- techwr-l -dot- com] On Behalf Of Keith Hood
Sent: Tuesday, July 26, 2016 9:02 PM
To: techwr-l
Subject: Another maddening RoboHelp problem
And now for something completely different: I can't get context-sensitive help working. I have a Webhelp project where each HTML file is specific to a module in the software. When you click on the help button in a module, the Webhelp interface should open and show the help page for that particular module.The help that was on the server, created by a tech writer who's been gone for years, worked that way. But I can't get mine to work.
I'm trying to use map IDs. I've carefully read everything in the RH "help"
- which is about as useful as a chicken wire shovel. I've spent days crawling through the RH user forum, which has lots of posts about context-sensitivity problems, but none of them match my situation. I've created a map ID file. I've done everything the help says to do, but when the help is deployed on the server the context-sensitive feature doesn't work.
Some of the problem is, I can't understand half of what I see on the net.
This is the first time I've used RH in more than 10 years, and a lot of what people write about this problem, I don't understand. I've been on Peter Grainge's web site and I can't figure out what the bleep he's talking about. I need to know if there are any sources that can provide simple, baby-step instructions. If anyone has any pointers I would very much appreciate some help.
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