Knowledge Base

["Stuckey, Ginger" <X2BVSHEW -at- SOUTHERNCO -dot- COM>]

Hello,

I've been doing some research into knowledge bases and found some interesting options. I'm interested in experiences by other writers with knowledge bases.

What I want for the writer (not necessarily tech writer) end:

*         Easy to author.

*         An editing workflow or moderation.

*         Doc management.

*         Content management.

*         Ability to create templates (by technical users) to separate content from presentation.

For the users:

*         Robust search. Not sure about full-text search.

*         Notification to writing team when a new topic is required.

*         Notification if a topic is not complete.

*         Ability to comment but not necessarily public comments.

There's probably more so feel free to make suggestions.

I've found hosted solutions (KnowledgeOwl, HelpJuice), WordPress with KB plug-ins, and installed solutions.

I really need some good experiences and bad experiences.

Thanks in advance!

Ginger Stuckey
Technical Publications - Design

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