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Absolutely! Support tickets and the customer forums are my #1 ways of
finding issues w/the docs!
On Thu, Sep 29, 2016 at 9:57 AM, Lauren <lauren -at- writeco -dot- net> wrote:
> I was asked to handle support tickets on one project. The manager said it
> would be a great way to learn how users use the system. No. It isn't.
> On 9/29/2016 8:13 AM, Cardimon, Craig wrote:
>> Do any of you examine support tickets as a part of your duties as
>> technical writers?
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