Re: Support Tickets

Subject: Re: Support Tickets
From: Robin Whitmore <rwhitmore -at- weebly -dot- com>
To: Lauren <lauren -at- writeco -dot- net>
Date: Thu, 29 Sep 2016 10:18:30 -0700

Absolutely! Support tickets and the customer forums are my #1 ways of
finding issues w/the docs!

On Thu, Sep 29, 2016 at 9:57 AM, Lauren <lauren -at- writeco -dot- net> wrote:

> I was asked to handle support tickets on one project. The manager said it
> would be a great way to learn how users use the system. No. It isn't.
>
>
>
> On 9/29/2016 8:13 AM, Cardimon, Craig wrote:
>
>> Do any of you examine support tickets as a part of your duties as
>> technical writers?
>>
>
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--
*Robin Whitmore*
Senior Tech Writer
Weebly
460 Bryant Street, #100
San Francisco, CA 94107
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Follow-Ups:

References:
Support Tickets: From: Cardimon, Craig
Re: Support Tickets: From: Lauren

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