Re: Support Tickets

Subject: Re: Support Tickets
From: Lauren <lauren -at- writeco -dot- net>
To: techwr-l -at- lists -dot- techwr-l -dot- com
Date: Thu, 29 Sep 2016 09:57:39 -0700

I was asked to handle support tickets on one project. The manager said it would be a great way to learn how users use the system. No. It isn't.

On 9/29/2016 8:13 AM, Cardimon, Craig wrote:

Do any of you examine support tickets as a part of your duties as technical writers?

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Support Tickets: From: Cardimon, Craig

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