Knowledge Base stats for a "good" number of views?

Subject: Knowledge Base stats for a "good" number of views?
From: Nina Rogers <janina -dot- rogers -at- gmail -dot- com>
To: TECHWR-L <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Mon, 11 Mar 2019 13:25:50 -0400

Hi, all!

My company recently looked at the stats for our KB (which I manage), and
they are not happy with them. Of the 326 articles in the KB, 91 articles
are getting 80% of the views while 235 articles are getting 20% of the

I realize there is always room for improvement in any KB, but I'm not as
upset over these numbers as management is. We have certain features in our
software that are rarely used, and a good portion of our articles are for
special, uncommon use cases and legacy versions of the software--and are
stored in a folders labeled as such. So I wouldn't expect certain articles
to get a great number of views.

I am wondering where I might find information on what would be considered
"good" view rates for a typical KB. I'm preparing to do a large-scale
content audit for our company, which will include the KB, and I'll be
looking at (among other things) the views. I'd like to have something to
compare it to--some sort of "normal" standard.

Any ideas? I've Googled a bit but am not finding anything, and I'm hoping
I'm just looking in the wrong places. Thanks!

Visit TechWhirl for the latest on content technology, content strategy and content development |


You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com

Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at

Looking for the archived Techwr-l email discussions? Search our public email archives @


Previous by Author: Iodide for Technical Communication
Next by Author: Re: Knowledge Base stats for a "good" number of views?
Next by Thread: RE: Knowledge Base stats for a "good" number of views?

What this post helpful? Share it with friends and colleagues:

Sponsored Ads