TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Re: Knowledge Base stats for a "good" number of views?
Subject:Re: Knowledge Base stats for a "good" number of views? From:Nina Rogers <janina -dot- rogers -at- gmail -dot- com> To:Peter Neilson <neilson -at- windstream -dot- net> Date:Tue, 12 Mar 2019 15:20:54 -0400
Huh. Yes, I hear a lot about the 80/20 rule around the office. Didn't know
that was an HBS thing.
On Mon, Mar 11, 2019 at 3:20 PM Peter Neilson <neilson -at- windstream -dot- net>
wrote:
> Someone is using what I call the "Harvard Business School" approach.
> Here's how it works:
>
> Because of well-known statistical weirdness, 80% of the profit seems to
> come from 20% of the business. HBS solution? Focus on that 20%, and SHED
> THE UNPROFITABLE 80%. In the short run things may look great.
>
> Eventually the same statistics will again be observed. Of the 20% of the
> company remaining, 80% of the profit will still seem to come from 20% of
> the remaining business. Solution? Focus on that 20%, and SHED THE
> UNPROFITABLE 80%.
>
> Continue iterating until nothing of the (now "well-focused") company
> remains.
>
> In the restaurant business the drinks generally make a large portion of
> the profit. What would happen to a burger joint that stopped serving
> burgers and only sold drinks?
>
> I stopped doing business with our local J C Penny 15 years ago when I
> asked them for a special order. "We don't do that any more," I was told.
> I
> never went back there for anything. They are closing that store in a
> couple of months.
>
> On Mon, 11 Mar 2019 13:25:50 -0400, Nina Rogers <janina -dot- rogers -at- gmail -dot- com>
>
> wrote:
>
> > Hi, all!
> >
> > My company recently looked at the stats for our KB (which I manage), and
> > they are not happy with them. Of the 326 articles in the KB, 91 articles
> > are getting 80% of the views while 235 articles are getting 20% of the
> > views.
> >
> > I realize there is always room for improvement in any KB, but I'm not as
> > upset over these numbers as management is. We have certain features in
> > our
> > software that are rarely used, and a good portion of our articles are for
> > special, uncommon use cases and legacy versions of the software--and are
> > stored in a folders labeled as such. So I wouldn't expect certain
> > articles
> > to get a great number of views.
> >
> > I am wondering where I might find information on what would be considered
> > "good" view rates for a typical KB. I'm preparing to do a large-scale
> > content audit for our company, which will include the KB, and I'll be
> > looking at (among other things) the views. I'd like to have something to
> > compare it to--some sort of "normal" standard.
> >
> > Any ideas? I've Googled a bit but am not finding anything, and I'm hoping
> > I'm just looking in the wrong places. Thanks!
> >
> > Nina
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> > Visit TechWhirl for the latest on content technology, content strategy
> > and content development | https://techwhirl.com
> >
> > ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> >
> > You are currently subscribed to TECHWR-L as neilson -at- windstream -dot- net -dot-
> >
> > To unsubscribe send a blank email to
> > techwr-l-leave -at- lists -dot- techwr-l -dot- com
> >
> >
> > Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
> > http://www.techwhirl.com/email-discussion-groups/ for more resources
> and
> > info.
> >
> > Looking for articles on Technical Communications? Head over to our
> > online magazine at http://techwhirl.com
> >
> > Looking for the archived Techwr-l email discussions? Search our public
> > email archives @ http://techwr-l.com/archives
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Visit TechWhirl for the latest on content technology, content strategy and
> content development | https://techwhirl.com
>
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>
> You are currently subscribed to TECHWR-L as janina -dot- rogers -at- gmail -dot- com -dot-
>
> To unsubscribe send a blank email to
> techwr-l-leave -at- lists -dot- techwr-l -dot- com
>
>
> Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
>http://www.techwhirl.com/email-discussion-groups/ for more resources and
> info.
>
> Looking for articles on Technical Communications? Head over to our online
> magazine at http://techwhirl.com
>
> Looking for the archived Techwr-l email discussions? Search our public
> email archives @ http://techwr-l.com/archives
>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Visit TechWhirl for the latest on content technology, content strategy and content development | https://techwhirl.com
