Re: Customers that make their own docs

Subject: Re: Customers that make their own docs
From: Gene Kim-Eng <techwr -at- genek -dot- com>
To: kafkascampi <kafkascampi -at- gmail -dot- com>, TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 3 Mar 2021 09:09:32 -0800

This is a pretty common scenario with OEM products, hardware as well as software. Customers take vendors' docs and use them as sources for their own.

I've been on both sides of that process, and have never seen a vendor do any coordination to sync up source and customer output. The whole idea of OEM is that the customers buy stuff for less than what it would cost to develop and produce it in-house and assume ownership and responsibility for supporting and keeping it up to date.

Beware of being involved in any way in customer-produced IP, because by doing so your company will increase its potential liability for anything that goes wrong with it. You want to limit your responsibility to providing your customers with accurate and up to date information about what you deliver to them.

If your company does decide to take more of a role in customer-produced IP, be sure to press the need to make it a paid service for which it charges enough to cover the added costs and potential liabilities.

Gene Kim-Eng

On 3/2/2021 11:44 AM, kafkascampi wrote:

We have a central site for documentation and help, but some customers
produce and manage their own docs and help based upon ours. I'm
curious if anyone else has been in a similar setup and, if so, what
tools you've seen for keeping docs in sync, besides just manually
informing/ sharing updates with the customers.

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Customers that make their own docs: From: kafkascampi

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