Customers that make their own docs

Subject: Customers that make their own docs
From: kafkascampi <kafkascampi -at- gmail -dot- com>
To: TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Tue, 2 Mar 2021 11:44:39 -0800

Hi Techwr-l

My company produces VR training, providing the system hardware, the
software customers use to make their own training, plus an internet
portal for tracking results etc.

We have a central site for documentation and help, but some customers
produce and manage their own docs and help based upon ours. I'm
curious if anyone else has been in a similar setup and, if so, what
tools you've seen for keeping docs in sync, besides just manually
informing/ sharing updates with the customers. We do this now but at
scale it would be a headache. I'm thinking some central system a la
Salesforce or similar (but that can get expensive.) Or something that
integrates into the customer's tools.

Any ideas?


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