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Subject:Re: What? No Quality? From:Pat Anderson <panderson -at- ALIAS -dot- COM> Date:Fri, 3 Sep 1993 11:49:22 -0400
Reply to: RE>What? No Quality?
Re: Saul Carliner's e-mail.
Of course we're interested in quality!
We just don't metrify it.
Seriously, though -- how can you have accurate, useful information about user
manuals (text, illustrations, organizational structure) in a metric form?
One more question--what do you mean by "process improvement?"
If you mean the process by which information is researched, collected,
collated, rewritten, illustrated, put into final form, and then goes through
the series of steps to get printed, I would guess that in smaller institutions,
the on-going attempts to improve product delivery fit the description "process
improvement."
...pat. anderson
technical writer
Alias Research Inc.
