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>Has anyone gone through the effort of quantifying how effective
>documentation has saved their company money or generated revenue?
Almost all (if -not- all) government or DOD contractors should be able to
provide examples of that data. Although I can't speak for all government
agencies, I know DOD contracts often require the tech manuals as a separate
line item. As a result, the contractors know exactly how much they made
from tech pubs each year. (As a matter of fact, the figures are tracked in
enough detail that they are able to provide accurate estimates of the cost
per -page- of each tech manual.)
If done right, tech pubs can be a -very- profitable part of the company.
Rick Lippincott
rjlippincott -at- delphi -dot- com
