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Subject:Re: Re. Tell them (only?) once From:Marc Santacroce <santa -at- TFS -dot- COM> Date:Tue, 21 Mar 1995 11:00:00 PST
At 2:24 PM 3/17/95 -0500, Richard Lippincott wrote:
>Concerning "tell them once," the way I was always told there are -three-
>things you should do in documentation:
>1- Tell them what you're gonna tell them.
>2- Tell them.
>3- Tell them what you just told them.
>It seems like a good summary to me.
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When I was first introduced to this concept in the military I thought this
approach was too simplistic and talked down to the audience. I've since
learned that it's very good advice for instructors and technical writers
alike
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M_a_r_c_ A. _S_a_n_t_a_c_r_o_c_e_________________________
Technical Writer/Trainer TRW Financial Systems, Inc.
300 Lakeside Dr. Oakland, CA 94612-3540
santa -at- tfs -dot- com santacroce -at- aol -dot- com
"The palest ink is worth more than the sharpest memory"
- Chinese Proverb
