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Subject:Re: "Indexing HTML documents" From:"Colleen Dancer (02) 333-1862" <DANCER -dot- COLLEEN -at- A2 -dot- ABC -dot- NET -dot- AU> Date:Thu, 9 Nov 1995 18:07:00 +1100
I don't know whether an index is needed but I definitely know that as a
user online helps almost never uses the vocabulary that I use. In other
words, nine times out of ten I can't find the information. I don't know
whether it isn't there or whether I can't find it. I usually find that
help systems don't use nearly enough synonyms to help me find anything
but the stuff I don't want. Nor do I want to go to multiple levels to
find it, I want it first time (the holy grail :) ) As an experienced
computer user I find online help systems generally drive me nuts. I have
to click too many buttons, try too many synonyms, guess at what the
program thinks a function is under and generally waste too much time. In
fact I usually find the manual is quicker. (Especially when you find it
and can't print it eg in word 6 you can't print a "how to" :( ) I also
find that too often I have a specific very detailed question and I can
only look at generic levels of topics so I have to guess which topic it
is in :(
Colleen Dancer
dancer -dot- colleen -at- a2 -dot- abc -dot- net -dot- au
