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For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Our technical writing department has been asked to investigate the
possibility of producing one document that meets training and reference
needs. By doing this, we would be able to eliminate duplication of effort
between our department and our training department. We would like to know
whether others have taken this approach and, if so, whether they feel it has
been successful. If it has been successful, how have they measured that
success? Any information or anecdotes you can provide would be appreciated.