TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Does QA Test Your Docs? From:Bonni Graham <bonnig -at- IX -dot- NETCOM -dot- COM> Date:Fri, 29 Mar 1996 15:09:11 -0800
At one of my clients, they're using the tutorial I wrote as a test
case, so in essence, it's getting tested with each new release of the
software. In addition, the hotline technicians are given copies of the
doc to mark up as user questions come in (after the fact, I know, but I
think it's the closest I'm going to get to user testing right now).
Each new tester is given a copy of the manual and told to read it
before running the test cases, and to mark it up as necessary as they
run the test cases.
This is only one client, though. I have another one whom I cannot even
convince to *run* the doc against the software, let alone test it
thoroughly. I'm still working on them, though.
B.
--
Bonni Graham
Manual Labour
bonnig -at- ix -dot- netcom -dot- com
