TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Help Desk Documentation From:Robyn Hume <hume -at- MPR -dot- CA> Date:Thu, 2 Jan 1997 08:13:10 -0800
I'm interested in finding out what you find out.
----------
From: Keith Anderson[SMTP:kanderso -at- tri -dot- com]
Sent: Friday, December 20, 1996 4:31 PM
To: TECHWR-L
Subject: Help Desk Documentation
<IMCEAX400-c=US+3Ba=+20+3Bp=TRI+3Bo=CHICAGO+3Bdda+3ASMTP=TECHWR-L+40LISTSE
RV+2E
EOKSTATE+2EEDU+3B -at- tri -dot- com>
To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
Merry Christmas:
I am working for a client who is developing a help desk. It's a huge
project; they are going to support over 10,000 users. I would like to
hear from writers who have worked on help desk projects. I need to make
sure I'm not missing something.
I am currently writing procedures, standards, and some service level
agreements. In the future I'm going to write a style guide for their
knowledge base. Basically, I'm catching all documentation. What else can
I, or should I expect?
Please reply to me directly. If there is interest in this topic, I'll
post a summary.
Thanks,
Keith Anderson
The Registry
Documentation Services Practice http://www.tri.com mailto:kanderso -at- tri -dot- com
(847) 290-9119 Voice
(847) 290-9165 Fax
TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html
x >"
TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html
