TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Customer feedback From:Krista van Laan <vanlaan -at- BILBO -dot- NTC -dot- NOKIA -dot- COM> Date:Mon, 27 Jan 1997 13:56:49 +0200
I'm interested in hearing how many of you solicit opinions about
your documentation from customers, and in learning about the
most effective ways to do so.
In previous jobs, I've seen
everything from telephone interviewing, to actual visits to
the customer site, to beta customers who were responsible for
document comments, to the ubiquitous customer questionnaire
inserted in the back of a manual. (Do those work? Does anyone
have any information about that?)
It occurred to me that while I've been aware of all these
different methods of feedback, the only method I really
know about first-hand is visiting the customer site.
Of course that's not always possible
since it's expensive, but I'd like to hear from anyone who's done
that, too, to learn how you gathered the information.
===================================================================
Krista Van Laan
Nokia Telecommunications Phone: 358 9 5112 3684
P.O. Box 33 Fax: 358 9 5112 3876
02601 Espoo Finland Email: krista -dot- vanlaan -at- ntc -dot- nokia -dot- com
TECHWR-L (Technical Communication) List Information: To send a message
to 2500+ readers, e-mail to TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU -dot- Send commands
to LISTSERV -at- LISTSERV -dot- OKSTATE -dot- EDU (e.g. HELP or SIGNOFF TECHWR-L).
Search the archives at http://www.documentation.com/ or search and
browse the archives at http://listserv.okstate.edu/archives/techwr-l.html
