Re: meeting goals/benchmarking

[Hope Creskoff <hac -at- LURCH -dot- CORP -dot- HARRIS -dot- COM>]

> From: David Locke <dlocke -at- PHOENIX -dot- NET>
> Subject:      Re: meeting goals/benchmarking
> To: TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
> >
> >Hope Creskoff asked about benchmarking.
>
> >David Locke responded:
>
> Metrics are quantitative measures related to an objective. Benchmarking is
> the process of compairing a process in your company with the same process
> in another company. You cannot benchmark a process without going outside
> your company.
>

I disagree. Anything can be benchmarked anywhere - you're simply finding
a starting point and determining improvement (or not) from there. According to
Webster's, a benchmark is a standard of measurement or evaluation. Much
benchmarking is done based on outside information, but you can also benchmark
from within, using your own statistics and metrics. "Who" you benchmark against
really depends on the type and scope of information you're looking to find.

Hope
=============================================
Hope Creskoff                           hcreskof -at- harris -dot- com
Harris Corporation                      Phone: 407-724-3205
Network Products & Services, MS 75      Fax:   407-724-3627
1025 W NASA Blvd
Melbourne, FL 32919
http://www.hnm.harris.com/
Melbourne Art Festival 4/25 & 26/1998 http://www.melbournearts.org/

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