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>the "we" is an organization that is currently analyzing why users and
>readers of documentation and manuals throughout business, government,
>and industry are apparently extremely frustrated and dissatisfied with
>results and products (i.e. documentation and manuals).
>
>we will provide a copy of our fiindings to all who contribute and
>request one at the time.
>
>i look forward to receiving yours.
>
>thank you in advance for your consideration and assistance.
>
>sincerely,
>
>jack w. bonney
>vancouver canada
>
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