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Subject:Re: ISO 9000 From:Anthony Markatos <tonymar -at- HOTMAIL -dot- COM> Date:Fri, 19 Jun 1998 07:09:09 PDT
Ralph E. Robinson wrote:
Any thoughts that ISO 9000 is just a 'fad' that will disappear in the
near future should be quickly dispelled, and anyone thinking that way
will go the way of the dinosaur. ISO is a fact of business life. It
will become more important to successful businesses; it does work;
companies do change and get better because of it; and it will _not_ go
away!!
Tony Markatos asks:
Ralph, from what you have seen, what percentage of companies that have
implemented ISO 9000 have accurately documented their procedures AND
(this is the crux of the matter) are currently working according to
those procedures? I have to say, if you state a significant percentage,
you are in a part of the country in which organizations are a lot more
progressive than they are here in Cleveland, Ohio.
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