TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: FAQ document - HELP From:"Susan W. Gallagher" <sgallagher -at- EXPERSOFT -dot- COM> Date:Tue, 15 Sep 1998 15:24:27 -0700
At 06:15 PM 9/15/98 -0400, Parker, Cassandra M. (EXCH) wrote:
>Does anyone know what an FAQ document is, how to create one, or have a
>sample of one?
FAQ stands for Frequently Asked Questions. A FAQ doc is generally written
in Q&A format and, in theory, answers the most frequently asked questions
about product use/features. FAQs abound on the Web; you should be able to
find several samples.
If you're unsure about what information to cover, ask your technical
support people because they're the ones that hear all the questions.
They should be able to guide your development effort.
Sometimes you need to create a FAQ for a new product and no users have
had a chance to ask questions yet. In this case, you need to brainstorm
the kinds of questions that users might ask based on what they've asked
before about other products in your inventory.
