Re: Summary: Documenting a **** user interface feature

[Virginia_Day -at- DATACARD -dot- COM]

Many organizations have bug databases.  I can have bugs written against my help,
and I can let programmers know about problems I've encountered by writing bugs.
All bugs get prioritized, and carried forward to the next release if not fixed.
(Not an immediate solution, but ...)

Many organizations also have a change control process using documents such as
ECOs and ECRs, and a group such as a change control board (CCB).  Someone from
documentation should be part of this process, and might have input about which
problems are "show-stoppers." In extreme cases, they should be able to stop
shipment long enough to make the point that the software has a serious usability
problem.  See if you can find out what process can help you make your issues
known.

Regards, Virginia





John Posada <jposada01 -at- YAHOO -dot- COM> on 05/19/99 10:16:35 AM

Please respond to John Posada <jposada01 -at- YAHOO -dot- COM>

To:   TECHWR-L -at- LISTSERV -dot- OKSTATE -dot- EDU
cc:    (bcc: Virginia Day/US/DataCard)

Subject:  Re: Summary: Documenting a **** user interface feature




I don't think anyone said "demand that the programmers
fix it", and if they did, they are wrong. Nobody
"demands" that anyone else do something. How would you
feel if the programmer "demanded" that you do
something, even if they felt strongly about it.

Instead, you define the issue, define what you believe
is the impact to the users to leave it the way it is,
and if possible, suggest an alternative approach to
the situation. Make sure that you report it accurately
and make sure it makes its way to someone in
management who should care about the problem (CC to
management works for me), then get on with the job you
are payed for.

If you described the problem and impact correctly, it
probably will get addressed unless there is a bigger
business case to not address it.



> Four people adamantly declared it a bug and demanded
> that the
> programmers fix it (I laugh!! I laugh!! I want to
> work where they do, in the
> world where programmers do what writers tell them).
>
>
>
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===
John Posada
Western Union International
(w) jposada -at- westernunion -dot- com
(p) john -at- tdandw -dot- com
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