RE: Do I have a right to feel POed??

[John Posada <JPosada -at- book -dot- com>]

>3.  Lighten up - I've actually found humor to be very effective.  It gets
>people on your side in a friendly way.  "Oh, we added that mod two months


I'm doing Run Book documentation. The model user we're aiming at is the
third shift entry level techie who has to bring a server up with all the
network bells and whistles going off around him.

We created a form that went to 4 developers requiring 4 pages of key
information on almost 120 different interfaces split among them.

The email I sent with the form said "Be complete and accurate. The 4am
wakeup call that you save could be your supervisor's." 

John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
212-414-6656


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