Re: Thank God for good documentation

[Gene Kim-Eng <gene -at- genek -dot- com>]

Or non-existant.  I have used the arguement on a number of occaisions (with
varying results) that if an effort to provide documentation is not made 
up-front,
users and service personnel in the field will inevitably create their own, and
that the materials created in the field will be unreviewed, inconsistantly 
verified
and most of all, *unknown* to those in the home office.  So the Colonel was
very fortunate to have had a troubleshooting guide prepared by his squadron,
and was even *more* fortunate that the document didn't contain any previously
undiscovered errors in the part that he needed.  But what happens when another
squadron leader whose people *didn't* produce a similar field doc, or who did
but didn't do as good a job of it, runs into the same problem *next* week...?

Gene Kim-Eng



At 12:35 PM 4/25/2003 +0100, Martin Page wrote: