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>being right. [Maybe] not in your case, Sean, but I've
>seen writers - especially inexperienced ones -
>crippling themselves worrying over being
>right to the point that they had no energy left
>over for anything else.
Disclaimer...I write for internal readers, not for inclusion in packaged
software, and I don't write instructions on how to operate a space shuttle
or nuclear reactor.
I go on the assumption that since I'm documenting a moving target (if it
wasn't "moving", there wouldn't be 15 or more developers making changes
faster than I can keep up), and much of what I write is based on subjective
rather than objective information, I guarantee that my documentation
contains errors...the best I can hope for is 95% correct, ad that's
optimistic.
I explain this to my users and they never have a problem with this.
I also tell them that I EXPECT feedback on errors and omissions. For those
who receive my documentation aside from normal distribution channels, it's
my charge for giving it to them.
John Posada
Senior Technical Writer
Barnes&Noble.com
jposada -at- book -dot- com
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