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From the URL you gave, the help is unhelpful. There is
no context for the help topics. I don't know what page
I should be doing what on.
This is a major issue with a lot of online service
help pages. Context is not drawn or is loosely drawn,
and "procedures" are nothing more than a few
paragraphs.
I said it before and I'll say it again: provide the
help on the page. It's HTML; it's expandable. You can
use rollovers, popups, table cells dedicated to help
topics, and yes, even the dreaded frames.
--- John Posada <JPosada -at- book -dot- com> wrote:
>
> Anyone wanna take a shot at my employer's help web?
> I didn't write it, but
> I'll try to have objective input forwarded.
>
>http://www.barnesandnoble.com/help/help.asp
=====
Goober Writer
(because life is too short to be inept)
"As soon as you hear the phrase "studies show",
immediately put a hand on your wallet and cover your groin."
-- Geoff Hart
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