RE: Interesting article

Subject: RE: Interesting article
From: Goober Writer <gooberwriter -at- yahoo -dot- com>
To: John Posada <JPosada -at- book -dot- com>, TECHWR-L <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 11 Aug 2003 12:44:49 -0700 (PDT)

From the URL you gave, the help is unhelpful. There is
no context for the help topics. I don't know what page
I should be doing what on.

This is a major issue with a lot of online service
help pages. Context is not drawn or is loosely drawn,
and "procedures" are nothing more than a few

I said it before and I'll say it again: provide the
help on the page. It's HTML; it's expandable. You can
use rollovers, popups, table cells dedicated to help
topics, and yes, even the dreaded frames.

--- John Posada <JPosada -at- book -dot- com> wrote:
> Anyone wanna take a shot at my employer's help web?
> I didn't write it, but
> I'll try to have objective input forwarded.

Goober Writer
(because life is too short to be inept)

"As soon as you hear the phrase "studies show",
immediately put a hand on your wallet and cover your groin."
-- Geoff Hart

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RE: Interesting article: From: John Posada

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