Using screenshots in Online Help

Subject: Using screenshots in Online Help
From: "Anitha R" <anithar29 -at- hotmail -dot- com>
To: <TECHWR-L -at- LISTS -dot- RAYCOMM -dot- COM>
Date: Mon, 18 Aug 2003 14:54:06 +0530


How many of you include screenshots in your Online Help files?

We use screenshots extensively, as in, if there are 5 screens to accomplish
a task, we capture all the 5 screens and elaborate on them. Is this a normal
and accepted practice? We had done some research in this regard, and found
that not all product documentation contain screenshots. The argument being
that, when the application is readily available to the user at his desktop,
why should we provide snapshots of the application.

It would help if you could throw some light on usage of screenshots in
Online help. I tried searching on the Internet, but did'nt find any
guidelines for the same. Do guidelines exist, or is it at the discretion of
the Organization?

If screenshots have to be provided, then to what extent?

Thanking you in advance,



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