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Subject:RE: PC World RTFM From:Michael McCallister <Michae -dot- McCallister -at- msbinfo -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Tue, 9 Dec 2003 10:48:37 -0600
Eric,
While I certainly feel your pain, the article does mention the "web
disconnect" issue (and the general lack of high-profile phone numbers)
further down. Probably some editor moved that section down (since a writer
would never make that kind of mistake). ;-)
Mike
-----Original Message-----
From: eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com
[mailto:eric -dot- dunn -at- ca -dot- transport -dot- bombardier -dot- com]
Sent: Tuesday, December 09, 2003 10:36 AM
To: TECHWR-L
Subject: Re: PC World RTFM
Far more irritating than poorly written/translated documents is the computer
industry's incessant stupidity of thinking web help is of any use
what-so-ever at the moment you would actually need the help.
And the whole idea that I have to pay monthly internet fees and do my own
footwork to get required updates to software.
And if you call support, you're charged first and then have to argue to have
the charge eliminated. How about investigating the problem and then telling
the client if they'll be charged to get the answer if it isn't free.
If you ask me, the quagmire of computer industry customer service goes far
beyond a simple case of badly written/translated documentation.
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