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Subject:Re: Documentation and Training From:dan -dot- charles -at- cox-internet -dot- com To:"TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com> Date:Fri, 2 Jul 2004 11:27:37 -0600
John,
At my previous employer (A large manufacturer with 120,000 plus team
members), we combined technical writing with training roughly seven years
ago. As mentioned in other replies, the training group underwent the most
dramatic change.
By the time I left, training specialists held the roles listed below:
*Organizational change activities
*Relationship manager
*Training resource coordinator/project manager
*Curriculum research and approval (This part was always fuzzy between
trainer and technical writer types - it depended on the skill sets of
involved team members)
Also like the earlier posts, we used people from the business area to
conduct the training. The technical writing group created the materials
based on requirements(These were always negotiated) set by the training
group and customer needs. The training group and customer leads found
people within the business area that had the skills needed to be trainers,
and ran them through a train the trainer course.
As a result, we were able to keep our group relatively small(7-9 people)
and still support a large organization (This might be a good
selling/knowledge point for you). There were a whole set of other problems
in working with people (Trainers from the business area) who were getting
extra work dumped on to them with little or no immediate benefit.
If you have more questions, give me a shout.
Thanks,
Dan Charles
Technical Communication and Instructional Design
Phone: (479) 442-9125
Cell: (479) 601-4529
E-mail: dan -dot- charles -at- cox-internet -dot- com
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