Re: Another question I've had for years... and Re: Enchanted Development Organizations Was: Re: Expectations too high?

[TechComm Dood <techcommdood -at- gmail -dot- com>]

> I suspect that this is the bottom line.  What I've never been
> able to figure out is why customers tolerate defects in SW
> that would have them screaming for blood in any other
> product they paid the same money for.

Years of status quo w. regard to software = apathy

Software has earned a reputation of being necessary, and has forstered
a community of users who have come to praise it when it actually
finally meets requirements.

If the tool industry as a whole historically and continuously
manufactured hammers that were missing handles, or prongs, or what
have you, people would accept it as normal, buying one hammer from one
manufacturer with the hammer head in tact, another with the prongs in
tact, and use them together and be happy with the solution. Then when
one company comes along and manufactures a complete head with working
shaft and grip, well, they are praised for the wonderful integration
and execution of all the features, when in fact it finally meets spec
and original market expectations.

It's all relative.

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