Re: Do you have a big fat "WE DON'T SUPPORT THAT!" disclaimer?

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

Don't you already have wording regarding "suitablity" and "intended use"
in your company's warranty statements?  Different companies I have
written for have included their warranty statements and exclusions either
in their product documentation or their purchase orders, depending on
how their products are sold.

Gene Kim-Eng


----- Original Message ----- 
From: "Scott Miller" <smiller -at- portal -dot- com>

Customers occasionally read the docs and assume that if we don't
explicitly say we don't support something, then we must support it. For
example, they might say "Your manual says this software can do A, B, and
C, therefore we assume it can do D also! Fix it!" Bugs get filed. People
get crispy.

Has anyone run into this, and as a result inserted some sort of
disclaimer in the docs saying "If we don't say it works this way, don't
assume it does"? Would that have any affect, desirable or otherwise?



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