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Subject:RE: How Much Knowledge Transfer is Necessary? From:"Morris, Cassandra" <Cassandra -dot- Morris -at- HillPHOENIX -dot- com> To:"TECHWR-L" <techwr-l -at- lists -dot- techwr-l -dot- com> Date:Tue, 24 May 2005 09:32:33 -0400
Renee,
Your points are well taken. Thank you for the insight.
-----Original Message-----
From: Renee Moore [mailto:rkmoore1 -at- yahoo -dot- com]
Sent: Monday, May 23, 2005 6:04 PM
To: Morris, Cassandra; TECHWR-L
Subject: Re: How Much Knowledge Transfer is Necessary?
Cassandra et al,
Teaching your client neither helps nor hurts any of
us. It adds training to your experience. Above all,
isn't your client paying for your services? In this
case, training is part of it--even though it may not
have been part of the initial project scope.
Regardless of whether you provide the training, your
client will most likely learn to do the work. If you
try to make it seem like rocket science and they
figure it out without your help, they may think twice
before considering you in the future. If you choose
not to help them, it reflects your work ethics.
Period. Not mine. Not those of anyone else in the
"industry."
Good luck!
Renee Moore
Technical Communications Consultant
rkmoore1 -at- yahoo -dot- com
"Fall seven times. Stand up eight"
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