RE: Survey Question

["Robert Landry" <robert -dot- landry -at- rapt -dot- com>]

I've done it, to some degree, at every company I've worked for. If they
are really good at writing and updating specs and design documents, you
can write a fair amount of decent material. At some point though, I've
gained access. Usually, it's very late in the game, but I eventually
always got access. If you NEVER gain access, well, they can't expect the
documentation to be exactly user-appropriate or user-friendly because
you were never a user yourself!

Robert J. Landry
Senior Documentation Specialist
Rapt Inc.
phone: 415-932-2687
email:  robert -dot- landry -at- rapt -dot- com

-----Original Message-----
From: techwr-l-bounces+robert -dot- landry=rapt -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+robert -dot- landry=rapt -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Diana Ost
Sent: Wednesday, July 26, 2006 10:31 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: Survey Question

I have a question for the group: 
 
 
How many of you have been asked to document a software application, but
were not expected to need access to that software? 
 
 
It's happened to me a few times where I had to explain that I can't
document what I can't see. I was wondering how prevalent this attitude
is from businesses? 
 
Thanks in advance. 
 
Diana Ost
Technical Writer/Reporting Analyst
Production Administration
Market Street Mortgage Corporation
diana -dot- ost -at- msmcorp -dot- com
Phone (727) 431-7209
Fax     (727) 724-9096
2650 McCormick Drive, Suite 200
Clearwater, Florida  33759
 
 
 
 

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