Re: Reviewers who don't review

["Gene Kim-Eng" <techwr -at- genek -dot- com>]

There isn't a manager on the face of the Earth who can prevent people
from making outrageous accusations or juvenile responses when some-
thing goes wrong.  If one of my writers was in this situation (not getting
reviews or access to product) I would counsel him or her to do exactly
what I suggest, if that didn't work *I* would show up at the reviewers'
office or developers meetings with my laptop, thermos and protein bars
and if *that* didn't work, I would officially remind everyone in the
development process that somebody, if not my writer then somebody
else, needed to actually fire up the product *following the document
instructions* and verify that its contents were valid and that I was
prepared to hold up release of the document until that happened.

The only sure way to prevent the unacceptable responses to
document failure is to prevent the failure in the first place.

Gene Kim-Eng


----- Original Message ----- 
From: "Bonnie Granat" <bgranat -at- granatedit -dot- com>