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I didn't see all the drama and skullduggery you saw in the 'ranter's' post. But I sure see the emotion in the responses. Can't we keep it civil and educational, as Donald seems to be doing? Maybe this person doesn't know as much as s/he thinks s/he does. Maybe we could have suggested that the bugs be documented and submitted instead of spoken to a tech on the other end of a phone. Those of us with lots of experience know that it's better to have everything in writing but maybe newbies don't. (Yes, I know, we're writers but maybe some of us weren't always.) Maybe s/he has no idea that the company will take him or her seriously. This person was, apparently, at his/her wits' end and was reaching out to us. Let's try to remember what it was like before you knew everything. ;)
Marsha Kamish
Technical Writer
Shell Exploration & Production Company
Two Shell Plaza, 777 Walker Street, Houston, TX 77002, United States of America
Tel: +1-713-241-5807 5807 Other Tel: 281-579-2188
Email: mgkamish -at- yahoo -dot- com
Internet: http://www.shell.com/eandp-en
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