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All I can say is that you are not alone in the fact that you do not
get to meet the customers.
I have found the Customer support and sales people to be one of my
best sources of input and am always asking them for comments even
though they are not the people who are "supposed" to be approving
documentation.
I even asked them to pass on their FAQs to me, as they reflect things
that are either missing or not clear in the user guides, but
unfortunately I did not get far with that.
On 2/20/08, McLauchlan, Kevin <Kevin -dot- McLauchlan -at- safenet-inc -dot- com> wrote:
> ........... Customer Support guys
> delight in taking trouble calls where the response is to point the
> caller to page such'n'such of my docs. When my docs aren't doing the
> trick, they tell me, and I fix/expand for next release. But I'm not the
> one talking to that customer. I get a nice summary when the issue is
> figured out.
>
> >--
Caroline Tabach
Technical Writer
e-mail: caroline -dot- tabach -at- gmail -dot- com
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