Re: Related Issue with RoboHelp, SharePoint 2007, and Operating Systems

[Mike Starr <mikestarr-techwr-l -at- writestarr -dot- com>]

It would seem to me to be a good starting point to equip one of the Windows XP users with a copy of WinZip and see if that makes a difference. If it does, then it would make sense to do an analysis of where the difference is in the yield based on the tool used to extract the files.

However, is your storage space so limited that you must use compressed files? Perhaps it might be better to store those files uncompressed. I'm not aware that SharePoint compresses files by default so I'd be disinclined to suspect SharePoint in this situation. If there genuinely is a difference between extracting those files based on the tool used, you're better off eliminating a potential source of grief.

Mike
-- 
Mike Starr                            WriteStarr Information Services
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Norman, Mary wrote:
> Hi -
> 
>  
> 
> With the exception of one person on our team, our tech writers work on
> the Windows XP platform. The other writer is on Vista. The reason that
> I'm noting this difference is because when the Vista tech writer
> downloads our current help file, his local version contains no broken
> links and the same number of topics and map IDs. When the XP users check
> out and download the same version of the help from our SharePoint 2007
> repository, we see a broken link and we are missing a topic (the one
> that appears as a broken link) but our map IDs match the Vista tech
> writer's. 
> 
>  
> 
> Has anyone experienced this issue? I know a broken link is an easy issue
> to resolve, but why would the same version of help appear so differently
> on two operating systems? I thought it might be user error, but he has
> deleted all previous versions of help, so it looks like we are accessing
> the same file. Or, is this a SharePoint issue? When the Vista user
> checks out the help and saves the file, he extracts the zipped contents
> using WinZip while the XP users just use the default Extraction Wizard.
> 
>  
> 
> Any help would be greatly appreciated.
> 
>  
> 
> Mary
> 
>  
> 
> Mary Norman
> 
> Technical Writer
> 
> Xerox Global Services
> 
> Xerox Corporation
> 
> 800 Phillips Road, 111-02J
> 
> Webster, NY 14580 USA
> 
> p 585.265.7760 (office)
> 
> p 585.278.7547 (cell)
> 
>  
> 
>  
> 
>  
> 
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ComponentOne Doc-To-Help 2009 is your all-in-one authoring and publishing 
solution. Author in Doc-To-Help's XML-based editor,  Microsoft Word or 
HTML and publish to the Web, Help systems or printed manuals. 
http://www.doctohelp.com

Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/

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