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RE: Follow-up to question about getting feedback from users
Subject:RE: Follow-up to question about getting feedback from users From:"Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com> To:<techwr-l -at- lists -dot- techwr-l -dot- com> Date:Thu, 24 Sep 2009 15:59:27 -0400
If I were considering buying a software product, and I knew that it
included the invisible tracking of Help file usage, I'd first ask if the
tracking could be disabled or blocked.
If it couldn't be disabled, then I certainly wouldn't buy the product!
> -----Original Message-----
> From: Sharon Burton
> Sent: Thursday, September 24, 2009 3:42 PM
> To: 'Donna Marino'; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Follow-up to question about getting feedback from users
>
> +++I work part time for MadCap++++
>
> If you use MadCap's products, they have a product called
> Feedback that will invisibly track what the users are doing
> in the help and would answer many of your questions. I think
> it's one of the most useful products they make.
>
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Free Software Documentation Project Web Cast: Covers developing Table of
Contents, Context IDs, and Index, as well as Doc-To-Help
2009 tips, tricks, and best practices. http://www.doctohelp.com/SuperPages/Webcasts/
Help & Manual 5: The complete help authoring tool for individual
authors and teams. Professional power, intuitive interface. Write
once, publish to 8 formats. Multi-user authoring and version control! http://www.helpandmanual.com/
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