RE: Follow-up to question about getting feedback from users

["Dan Goldstein" <DGoldstein -at- riverainmedical -dot- com>]

I'm sure that MadCap had nothing but good intentions. And for all we
know, MadCap's lawyers might have already cleared Feedback from a
regulatory perspective.

Still, the reactions on TECHWR-L suggest that some customers might view
the software with less equanimity than MadCap expected. Since you're a
consultant, and not an employee, you're probably in a unique position to
pass our feedback on to your clients at MadCap. I'm sure they have the
market savvy not to dismiss us as a bunch of curmudgeons.

(OK, we *are* a bunch of curmudgeons, but that doesn't mean we're
wrong!)

> -----Original Message-----
> From: Sharon Burton
> Sent: Thursday, September 24, 2009 7:58 PM
> To: 'Combs, Richard'; 'Robert Lauriston'; techwr-l -at- lists -dot- techwr-l -dot- com
> Subject: RE: Follow-up to question about getting feedback from users
> 
> Wow, the personal hit seriously wasn't called for or needed. 
> 
> I totally admit there are things about Feedback I don't 
> understand or know.
> It may be that when accessing local stuff, something appears. 
> I was product manager for other products and so am not as 
> advanced in Feedback as I wanted to be. 
> 
> But I'm not a MadCap employee, just a consultant, so I'm not 
> "promoting"
> anything. 
> 
> Mike Hamilton is traveling so I can't call and ask him but 
> he's the one who would know. Or you can call sales and ask 
> them for specifics. I may not understand or may not be 
> explaining things clearly. Always possible.
> 

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