RE: RE: Follow-up to question about getting feedback from users

["Sharon Burton" <sharon -at- anthrobytes -dot- com>]

And without Feedback server on your server, nothing happens. It's a 2 part
process - you have to enable things for Feedback in Flare *and* you have to
have Feedback on your server.  

 

If you have Feedback on your server and you didn't enable the Feedback
features in Flare for that output, then nothing happens. 

 

In other words, Feedback is necessary but not sufficient. Enabling the
features in Flare without an installation of Feedback gets you no where.

 

 

sharon

 

Sharon Burton

MadCap Software Product Consultant

Managing your content, one topic at a time

www.anthrobytes.com

951-369-8590

IM: sharonvburton -at- yahoo -dot- com

Twitter: sharonburton

 

From: robert -dot- lauriston -at- gmail -dot- com [mailto:robert -dot- lauriston -at- gmail -dot- com] On
Behalf Of Robert Lauriston
Sent: Friday, September 25, 2009 5:14 PM
To: sharon -at- anthrobytes -dot- com
Cc: quills -at- airmail -dot- net; TECHWR-L
Subject: Re: RE: Follow-up to question about getting feedback from users

 

The "phone home" feature is in online help such as chm created with MadCap
Flare with the feedback feature enabled, not in Feedback Server.

On Sep 25, 2009 4:18 PM, "Sharon Burton" <sharon -at- anthrobytes -dot- com> wrote:

So what happens when people in the EU go to my www.anthrobytes.com website?
Is my server breaking EU law because my server collects basic info about the
visit?

Serious question. Every server collects basic server activity information,
including IP addresses etc. Is this illegal under EU laws?

Again, there is no "phone home" feature. MadCap the company is not
collecting any information for or about you. Your installation of Feedback
is doing it about your docs on your server. It's not MadCap doing this -
it's your installation of your purchased copy of Feedback.

sharon Sharon Burton MadCap Software Product Consultant Managing your
content, one topic at a tim...

Behalf Of quills -at- airmail -dot- net Sent: Friday, September 25, 2009 3:14 PM To:
TECHWR-L 

Subject: Re: Follow-up to question about getting feedback from users The
main point, that most are ...

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