Re: Hosted Help - server specs?

[Julie Stickler <jstickler -at- gmail -dot- com>]

The subject line says "server specs" because our IT manager replied to my
initial inquiry  with "We may have to build a new server for it. It all
depends on how this thing is architected."  I've usually had to maintain
help that was already coded into the product, so being asked "how this is
going to be architected" rather baffled me.  The application makes a call
to the Help URL (Welcome.html or some such).  The call might include some
sort of token or password if we're locking down the Help to registered
users only.  What else am I missing here?


On Wed, Dec 4, 2013 at 3:53 PM, Robert Lauriston <robert -at- lauriston -dot- com>wrote:

> The subject line says "server specs." Hosting web help generally
> requires relatively little additional horsepower from a web server
> that's already handling a SaaS application.
>
> You might look into replacing Flare's default web help search with
> something more robust, such as Google or a Google Appliance.
>
> You'll probably want to use Google Analytics or something similar for
> metrics.
>
> On Wed, Dec 4, 2013 at 11:43 AM, Julie Stickler <jstickler -at- gmail -dot- com>
> wrote:
> >>Web help is not very resource-intensive as web applications go.
> >
> > Not sure what you mean by this?
>



-- 
Julie Stickler
http://heratech.wordpress.com/
Blogging about Agile and technical writing


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