Re: Hosted Help - server specs?

[Hannah Drake <hannah -at- formulatrix -dot- com>]

You probably already found this, but in case not -- try sending your IT guy
this:

http://docs.madcapsoftware.com/FlareV8/FlareWebHelpOutputGuide.pdf

(or google for your specific version... but it talks about setting up IIS
and all that jazz, might give him an idea of what he needs to do server
side)




On Wed, Dec 4, 2013 at 5:10 PM, Julie Stickler <jstickler -at- gmail -dot- com> wrote:

> The subject line says "server specs" because our IT manager replied to my
> initial inquiry  with "We may have to build a new server for it. It all
> depends on how this thing is architected."  I've usually had to maintain
> help that was already coded into the product, so being asked "how this is
> going to be architected" rather baffled me.  The application makes a call
> to the Help URL (Welcome.html or some such).  The call might include some
> sort of token or password if we're locking down the Help to registered
> users only.  What else am I missing here?
>
>
> On Wed, Dec 4, 2013 at 3:53 PM, Robert Lauriston <robert -at- lauriston -dot- com
> >wrote:
>
> > The subject line says "server specs." Hosting web help generally
> > requires relatively little additional horsepower from a web server
> > that's already handling a SaaS application.
> >
> > You might look into replacing Flare's default web help search with
> > something more robust, such as Google or a Google Appliance.
> >
> > You'll probably want to use Google Analytics or something similar for
> > metrics.
> >
> > On Wed, Dec 4, 2013 at 11:43 AM, Julie Stickler <jstickler -at- gmail -dot- com>
> > wrote:
> > >>Web help is not very resource-intensive as web applications go.
> > >
> > > Not sure what you mean by this?
> >
>
>
>
> --
> Julie Stickler
> http://heratech.wordpress.com/
> Blogging about Agile and technical writing
>
>
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-- 
Hannah L. Drake
Lead Technical Documentation Specialist
Formulatrix, Inc.

781-788-0228 x137 (office)
617-610-6456 (cell)
hannah.drake.formulatrix (skype)


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Learn more: http://bit.ly/ZeOZeQ

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