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Thanks for the perspective, Tony.
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From: techwr-l-bounces+deboraames=hotmail -dot- com -at- lists -dot- techwr-l -dot- com <techwr-l-bounces+deboraames=hotmail -dot- com -at- lists -dot- techwr-l -dot- com> on behalf of Tony Chung <tonyc -at- tonychung -dot- ca>
Sent: Friday, May 19, 2023 8:26 AM
To: TechWhirl (techwr-l -at- lists -dot- techwr-l -dot- com) <techwr-l -at- lists -dot- techwr-l -dot- com>
Subject: Re: Digital Adoption Tools
You’re not going to get away from cookie notifications. We can thank
privacy and security policies for those.
As for WhatFix and Pendo, the pop-ups are usually opened when a user clicks
a triggering element. Or, the user is expecting a site that opens from a
“Start Trial” call-to-action to provide pop-ups as part of the guided tour.
My main concerns with these systems is that they require the app to load
the script library from the vendor’s server, and the content for the
experience also lies on their servers. I helped a team to add some
JavaScript code to a Pendo implementation. While it was cool, it makes me
leery that someone might use the ability for evil and not good.
Mission critical systems have historically run on standalone subnetworks
that aren’t connected to the Internet. At a former company we maintained
on-premises installable software for that reason. While WhatFix has an
on-premises option, the application must use a browser-based app client.
I’d like for more vendors to decouple their servers from the experience and
allow enterprises to publish from our CCMS directly to the data sets. Not
sure if that’s ever going to be possible. But those features are on my
radar.
-Tony
>
>
> Am 17.05.2023 02:46, schrieb debora ames:
>
> Hello, my peers. Does anyone use any of the digital-adoption platforms
> (Whatfix, Pendo, Walkme, etc.) for their software applications? If so (and
> if you don't mind):
>
> * What mix of features (e.g., articles, video, etc.) do you think your
> users find most useful? (That is, how are you creating/structuring your
> content for ease of use and expediency?)
> * Have you integrated a full-help base (like from Flare/RoboHelp,
> etc.) into the platform—or have you strictly created digital-platform
> articles/knowledge bases/videos/etc. from your full-help base (and
> completely scrapped your full-help base)?
> * From an analytical point of view, what features (ROI-wise) have been
> the most successful in helping you to attract/maintain users?
>
> My company uses Whatfix, but we're interested in whatever positive results
> you see regarding any digital platform you're using.
>
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