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I appreciate those security and privacy policies! All for it.
Just as you so nicely point out there are more ways than one to
implement such things. That's my main concern in answering the original
question: People would want to make it nice(r) for users to live with
them.
When it's about other kinds of pop-ups, especially. :)
Best Regards
Nina
Gesendet: Freitag, 19. Mai 2023 um 17:26 Uhr
Von: "Tony Chung" <tonyc -at- tonychung -dot- ca>
An: "TechWhirl" <techwr-l -at- lists -dot- techwr-l -dot- com>
Betreff: Re: Digital Adoption Tools
You're not going to get away from cookie notifications. We can thank
privacy and security policies for those.
As for WhatFix and Pendo, the pop-ups are usually opened when a user
clicks
a triggering element. Or, the user is expecting a site that opens from
a
"Start Trial" call-to-action to provide pop-ups as part of the guided
tour.
My main concerns with these systems is that they require the app to
load
the script library from the vendor's server, and the content for the
experience also lies on their servers. I helped a team to add some
JavaScript code to a Pendo implementation. While it was cool, it makes
me
leery that someone might use the ability for evil and not good.
Mission critical systems have historically run on standalone
subnetworks
that aren't connected to the Internet. At a former company we
maintained
on-premises installable software for that reason. While WhatFix has an
on-premises option, the application must use a browser-based app
client.
I'd like for more vendors to decouple their servers from the experience
and
allow enterprises to publish from our CCMS directly to the data sets.
Not
sure if that's ever going to be possible. But those features are on my
radar.
-Tony
>
>
> Am 17.05.2023 02:46, schrieb debora ames:
>
> Hello, my peers. Does anyone use any of the digital-adoption
platforms
> (Whatfix, Pendo, Walkme, etc.) for their software applications? If so
> (and
> if you don't mind):
>
> * What mix of features (e.g., articles, video, etc.) do you think
your
> users find most useful? (That is, how are you creating/structuring
your
> content for ease of use and expediency?)
> * Have you integrated a full-help base (like from Flare/RoboHelp,
> etc.) into the platform--or have you strictly created
digital-platform
> articles/knowledge bases/videos/etc. from your full-help base (and
> completely scrapped your full-help base)?
> * From an analytical point of view, what features (ROI-wise) have
been
> the most successful in helping you to attract/maintain users?
>
> My company uses Whatfix, but we're interested in whatever positive
results
> you see regarding any digital platform you're using.
>
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