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Subject:Re: Docs not tested etc... From:Marilyn Gelman <gelman -at- SUN490 -dot- FDU -dot- EDU> Date:Mon, 15 Aug 1994 22:39:42 GMT
I consider online help flaws to be bugs.
I had forgotten how to do something familiar in WordPefect. I was working
with WP6. Neither I nor the WP rep could find the information I needed in
online help. I went back to WP5.2 and found the function listed in their old,
wonderful help menu.
I called WordPerfect and took *ALL* the time necessary to explain to the
customer support person that I had found out how to perform the function and
that the bug I was reporting was in the online help itself.
From the testing docs front:
I was working for a software development house; the owner was reviewing some
docs we had distributed well after the product had gone out the door. He
told me to correct a few pages because "no one would want a system that worked
like this." The docs reflected the program. It was a tough sell to convince
him that if we changed the docs, we should change the program too.
