TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
Subject:Re: Value-added Reseller Docs From:"Dan S. Azlin" <dazlin -at- SHORE -dot- NET> Date:Sat, 26 Aug 1995 00:06:02 -0400
Think of the VAR as an OEM (original equipment manufacturer) and your
product as a component he is using to make his product. Your
documentation should address his issues for integrating your product into
his. His primary interests are: installation, basic usage, and
maintenance/trouble-shooting. He may also need a separate document to
supply to his customer on how to use that feature of his product that
your product implements. That document may be stand-alone or might be
integrated into his user documentation. Also, consider the level of
technical expertise of the reader/user of these documents, "your
experience will vary."
-------------------
On Mon, 31 Jul 1995, Tami Goodall wrote:
> I am tasked with helping to create (along with sales and training) some
> documentation for value-added resellers (VARs). Does anyone out there have
> any experience creating these kinds of docs? If so, can you tell me the
> scope of such a beast.
> I've looked at some material from Microsoft which focuses on how to sell and
> maintain a framis, but not necessarily how to use the framis.
> This approach won't work for my products...I need to teach the VAR how to
> use the thing too (train the trainer).
> Tami Goodall
> Technical Publications Manager
> Digital Systems International, Inc.
> Redmond, WA
> (206) 881-7544
> tamig -at- dsinet -dot- dgtl -dot- com
Dan Azlin ** WORD ENGINEERS, Technical Writing & Publishing **
Ph/Fax: 508-921-8908 18 School Street
Internet: dazlin -at- shore -dot- net Beverly, MA 01915-4851
