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Subject:Re: Help or User Manual First? From:Debbie Molis <dmolis -at- EROLS -dot- COM> Date:Tue, 6 May 1997 19:02:45 +0000
In response to the statement: << Hardly anyone reads paper anymore...
>>
Ann wrote
<My audiences prefer paper doc and think online Help is difficult to
<use.
<How about the rest of you?
Personally,
I think it has to do with how familiar a user is with using a computer,
and how often the user actually uses the software.
If your intended audience is not that experienced, then they will spend
more time doing their research and learning through books: a more
traditional method that they're comfortable with.
If the audienced is experienced, or uses the software as an integral
part of their daily job/life, they may be more likely to use the online
help.
It's all about analyzing the audience, I think.
Debbie Molis
Technical Writer
dmolis -at- erols -dot- com
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