e-mailing docs based on templates

["Susan Cockrell (by way of Susan Cockrell <scockrell -at- highground -dot- com>)" <scockrell -at- HIGHGROUND -dot- COM>]

>>Subject:      e-mailing docs based on templates
>>
>> We have a template on which we base all our technical documentation.
>> Within
>> our own organisation, it works well. In this case, everyone has the
>> template
>> loaded on his or her machine. The problem occurs when a document based
>> on
>> the template is e-mailed to someone outside of the company. It loses
>> all of
>> its formatting.
>>
>> Does anyone know can we stop this from happening? Keep in mind that
>> our
>> template contains quite a few macros. Also we have tried turning off
>> the
>> Automatically Update Styles checkbox in File-Templates but it changes
>> nothing.
>>
>> We have already gone through the CAP A thing, so we know it's not a
>> virus.
>>
>> Any quick advice would be helpful.
>>

You need to tell us what software you are using.  And is absolutely ALL
formatting lost?

If you are using Word: I had a similar problem on a contract a year ago.  I
think that I had redefined some system styles, such as Normal and Heading
1.  When someone opened the document on another system, the new system's
style characteristics overrode mine.  I think that I renamed all of my
styles with unique names to solve the problem.

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